{"id":237,"date":"2025-02-16T07:44:23","date_gmt":"2025-02-16T07:44:23","guid":{"rendered":"https:\/\/silverkita.com\/?page_id=237"},"modified":"2025-02-16T07:46:50","modified_gmt":"2025-02-16T07:46:50","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"

1. What materials are used in SilverKita jewelry?<\/strong><\/p>

Our jewelry is handcrafted from high-quality sterling silver (92.5% pure silver). Some designs may include gemstones or gold plating, which will be clearly stated in the product description.<\/p>

2. Does silver jewelry tarnish?<\/strong><\/p>

Yes, sterling silver can naturally tarnish over time due to exposure to air, moisture, and chemicals. However, proper care can keep it looking beautiful. We recommend storing your jewelry in a dry place and using a silver polishing cloth when needed.<\/p>

3. How do I take care of my SilverKita jewelry?<\/strong><\/p>

Keep your jewelry away from water, perfumes, and harsh chemicals.<\/p>

Store it in an airtight container when not in use.<\/p>

Use a soft cloth or silver polishing cloth to clean it gently.<\/p>

4. Do you offer custom or personalized jewelry?<\/strong><\/p>

Yes! We accept custom and personalized orders, such as name engravings or unique designs. <\/p>

Please visit custom & wholesale page<\/a> for more details, or contact us via email or WhatsApp to discuss your request.<\/p>

5. What payment methods do you accept?<\/strong><\/p>

We accept:<\/p>

Bank Transfer (BCA, Mandiri)<\/p>

Credit\/Debit Cards (Visa, MasterCard)<\/p>

E-Wallets (GoPay, OVO, Dana)<\/p>

PayPal (for international orders)<\/p>

6. How long does shipping take?<\/strong><\/p>

Indonesia: 4-7 business days via J&T Express.<\/p>

International: 10-15 business days via EMS (Express Mail Service).<\/p>

A tracking number will be provided after shipment.<\/p>

7. Do you offer free shipping?<\/strong><\/p>

Yes! We offer free shipping within Indonesia and free worldwide shipping on orders over $100.<\/p>

8. Can I return or exchange an item?<\/strong><\/p>

Yes, we accept returns and exchanges within 15 days of delivery, as long as the item is unused and in its original packaging. However, custom-made or personalized items are non-refundable unless they are defective.<\/p>

9. What if I receive a damaged or incorrect item?<\/strong><\/p>

Please contact us within 4 days of receiving your order, and we will arrange a replacement or refund. We may request photos of the item for verification.<\/p>

10. What comes with my order?<\/strong><\/p>

Every SilverKita order includes:<\/p>

\"\u2714\" Jewelry piece (handcrafted sterling silver)<\/p>

\"\u2714\" Jewelry pouch for safe storage<\/p>

\"\u2714\" SilverKita card (brand information or care tips)<\/p>

\"\u2714\" Fabric cleaner to help maintain the shine of your jewelry<\/p>

11. How can I contact SilverKita for inquiries?<\/strong><\/p>

You can reach us via:<\/p>

\"\ud83d\udce7\" Email: info@silverkita.com<\/a><\/p>

\"\ud83d\udcde\" WhatsApp: +62859-2281-4047<\/a><\/p>

Also can fill form on here contact page<\/a><\/p>

<\/p>

<\/p>","protected":false},"excerpt":{"rendered":"

1. What materials are used in SilverKita jewelry? Our jewelry is handcrafted from high-quality sterling silver (92.5% pure silver). Some […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-237","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions (FAQ) - jewelry handmade by silverkita.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) - jewelry handmade by silverkita.com\" \/>\n<meta property=\"og:description\" content=\"1. What materials are used in SilverKita jewelry? Our jewelry is handcrafted from high-quality sterling silver (92.5% pure silver). Some […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"jewelry handmade by silverkita.com\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-16T07:46:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/\",\"url\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/\",\"name\":\"Frequently Asked Questions (FAQ) - jewelry handmade by silverkita.com\",\"isPartOf\":{\"@id\":\"https:\/\/silverkita.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png\",\"datePublished\":\"2025-02-16T07:44:23+00:00\",\"dateModified\":\"2025-02-16T07:46:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#primaryimage\",\"url\":\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png\",\"contentUrl\":\"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/silverkita.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions (FAQ)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/silverkita.com\/#website\",\"url\":\"https:\/\/silverkita.com\/\",\"name\":\"jewelry handmade by silverkita.com\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/silverkita.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/silverkita.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/silverkita.com\/#organization\",\"name\":\"jewelry handmade by silverkita.com\",\"url\":\"https:\/\/silverkita.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/silverkita.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/silverkita.com\/wp-content\/uploads\/2025\/01\/cropped-logo-silverkita.png\",\"contentUrl\":\"https:\/\/silverkita.com\/wp-content\/uploads\/2025\/01\/cropped-logo-silverkita.png\",\"width\":500,\"height\":192,\"caption\":\"jewelry handmade by silverkita.com\"},\"image\":{\"@id\":\"https:\/\/silverkita.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions (FAQ) - jewelry handmade by silverkita.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions (FAQ) - jewelry handmade by silverkita.com","og_description":"1. What materials are used in SilverKita jewelry? Our jewelry is handcrafted from high-quality sterling silver (92.5% pure silver). Some […]","og_url":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/","og_site_name":"jewelry handmade by silverkita.com","article_modified_time":"2025-02-16T07:46:50+00:00","og_image":[{"url":"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/","url":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/","name":"Frequently Asked Questions (FAQ) - jewelry handmade by silverkita.com","isPartOf":{"@id":"https:\/\/silverkita.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#primaryimage"},"image":{"@id":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#primaryimage"},"thumbnailUrl":"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png","datePublished":"2025-02-16T07:44:23+00:00","dateModified":"2025-02-16T07:46:50+00:00","breadcrumb":{"@id":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#primaryimage","url":"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png","contentUrl":"https:\/\/fonts.gstatic.com\/s\/e\/notoemoji\/16.0\/2714\/32.png"},{"@type":"BreadcrumbList","@id":"https:\/\/silverkita.com\/index.php\/frequently-asked-questions-faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/silverkita.com\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions (FAQ)"}]},{"@type":"WebSite","@id":"https:\/\/silverkita.com\/#website","url":"https:\/\/silverkita.com\/","name":"jewelry handmade by silverkita.com","description":"","publisher":{"@id":"https:\/\/silverkita.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/silverkita.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/silverkita.com\/#organization","name":"jewelry handmade by silverkita.com","url":"https:\/\/silverkita.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/silverkita.com\/#\/schema\/logo\/image\/","url":"https:\/\/silverkita.com\/wp-content\/uploads\/2025\/01\/cropped-logo-silverkita.png","contentUrl":"https:\/\/silverkita.com\/wp-content\/uploads\/2025\/01\/cropped-logo-silverkita.png","width":500,"height":192,"caption":"jewelry handmade by silverkita.com"},"image":{"@id":"https:\/\/silverkita.com\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/pages\/237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/comments?post=237"}],"version-history":[{"count":2,"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/pages\/237\/revisions"}],"predecessor-version":[{"id":240,"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/pages\/237\/revisions\/240"}],"wp:attachment":[{"href":"https:\/\/silverkita.com\/index.php\/wp-json\/wp\/v2\/media?parent=237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}