1. What materials are used in SilverKita jewelry?
Our jewelry is handcrafted from high-quality sterling silver (92.5% pure silver). Some designs may include gemstones or gold plating, which will be clearly stated in the product description.
2. Does silver jewelry tarnish?
Yes, sterling silver can naturally tarnish over time due to exposure to air, moisture, and chemicals. However, proper care can keep it looking beautiful. We recommend storing your jewelry in a dry place and using a silver polishing cloth when needed.
3. How do I take care of my SilverKita jewelry?
Keep your jewelry away from water, perfumes, and harsh chemicals.
Store it in an airtight container when not in use.
Use a soft cloth or silver polishing cloth to clean it gently.
4. Do you offer custom or personalized jewelry?
Yes! We accept custom and personalized orders, such as name engravings or unique designs.
Please visit custom & wholesale page for more details, or contact us via email or WhatsApp to discuss your request.
5. What payment methods do you accept?
We accept:
Bank Transfer (BCA, Mandiri)
Credit/Debit Cards (Visa, MasterCard)
E-Wallets (GoPay, OVO, Dana)
PayPal (for international orders)
6. How long does shipping take?
Indonesia: 4-7 business days via J&T Express.
International: 10-15 business days via EMS (Express Mail Service).
A tracking number will be provided after shipment.
7. Do you offer free shipping?
Yes! We offer free shipping within Indonesia and free worldwide shipping on orders over $100.
8. Can I return or exchange an item?
Yes, we accept returns and exchanges within 15 days of delivery, as long as the item is unused and in its original packaging. However, custom-made or personalized items are non-refundable unless they are defective.
9. What if I receive a damaged or incorrect item?
Please contact us within 4 days of receiving your order, and we will arrange a replacement or refund. We may request photos of the item for verification.
10. What comes with my order?
Every SilverKita order includes:
Jewelry piece (handcrafted sterling silver)
Jewelry pouch for safe storage
SilverKita card (brand information or care tips)
Fabric cleaner to help maintain the shine of your jewelry
11. How can I contact SilverKita for inquiries?
You can reach us via:
Email: info@silverkita.com
WhatsApp: +62859-2281-4047
Also can fill form on here contact page